Privacy Policy.
DSV Consulting is committed to protecting your privacy and ensuring you have a positive experience on our website and in our interactions. This policy outlines how we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth).
1Information We Collect
We collect personal information in several ways: when you fill out a contact form or download a resource on our website, you provide name, email, company, and other information you voluntarily enter. When you visit our website, we automatically collect certain information including IP address, browser type, pages visited, and time spent. We use Google Analytics and Hotjar to track user behavior. When you schedule a meeting via Calendly, you provide your name, email, and meeting preferences.
2How We Use Your Information
We use the information we collect to respond to your inquiries, provide information about our services, schedule and conduct meetings, and send relevant insights or newsletters (which you can unsubscribe from at any time). We also use it to improve our website based on usage patterns and to comply with legal obligations. We will not sell or rent your personal information to third parties.
3Information Sharing and Disclosure
We may disclose your information to our team members and advisors who have a legitimate need to know. We also share data with third-party service providers (such as Calendly, Google Analytics, and HubSpot) who are bound by confidentiality obligations. We may also disclose information to legal authorities if required by law.
4Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or modification. Your information is stored on secure servers with encryption. Access is restricted to authorized personnel who have a legitimate need to know. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.
5Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. For contact inquiries, we typically retain information for 3 years after your last interaction. For client information, we retain records as required by law and for business purposes. You can request deletion of your information at any time.
6Your Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you. You can request correction of inaccurate information. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy. You can unsubscribe from marketing at any time.
7Cookies and Tracking
Our website uses cookies to enhance your experience. You can control cookie settings in your browser. Note that some features may not function properly if cookies are disabled. Analytics cookies do not identify you personally; they collect aggregated information about usage patterns.
8Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please contact us at contact@dsvconsulting.com.
Privacy Concerns?
If you have any questions or concerns regarding your data, please don't hesitate to reach out to our privacy officer.
Contact@dsvconsulting.com